E-communication Policy

In Livingston GPs, we will monitor our emails daily Monday to Friday from 8.00am to 5.00pm.

We will endeavor to reply your email(s) as soon as we can. We do apologize if there are any delay in the process.

To book an appointment, please call our reception at (08) 6556 6467 or alternatively, you can book online via the online booking apps, HotDoc and Health Engine.

Privacy Policy

The practice holds your privacy in the highest of regards. We are regulated by the Privacy Act of 1988 and Australian Privacy Principles. Your medical record is a confidential document. Our policy is to maintain the confidentiality of your records at all times. We operate our database on a secure on-site server, which is maintained by an experienced IT provider.

Current guidelines on the management of patient health information can be found at https://www.oaic.gov.au/privacy/health-information/

Feedback

We would like to hear your genuine feedback on the services from Livingston GPs and we welcome your suggestions in order to improve our services. You may speak with our GPs Practice Manager or email us on admin@livingstongps.com.au

We always endeavor to resolve any concerns with our best ability. Please speak to us first. Should you find the resolution unsuitable, formal complaints can be made at Health and Disability Services Complaints Office (HaDSCO).

HaDSCO is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, disability and mental health services provided in Western Australia.​

Phone: (08) 6551 7600
Website: https://www.hadsco.wa.gov.au/home/